![]() Going to the mall was nice, which is nearby, but they no longer have a shuttle that goes to the mall. There’s nowhere to walk and not much to see or do other than the water activities that close so early. I had to call again and Instead of just taking it off my bill they have to do an investigation and decide… Also, the property is a little boring. I had to call for it the day after I got home, When it came there was $62 worth of in room refreshments on my bill, which we did not touch the in room snacks. They said it would be emailed to me by midnight. I did not receive my itemized bill at checkout. ![]() Why wouldn’t there be a refrigerator and a microwave in the first place? We had to wait over 30 minutes for luggage because they couldn’t locate it when we checked out. I had to ask three times for the crib and the refrigerator and the microwave. I tried to take some pretzels into the pool area and they took them and said I could have them when I left and that’s fine, but then they were not there when I left, so I guess they ate them. Every person we asked gave a different answer. No one that works there could tell us what time it closes. There is a water park and it closes at 7 PM. The pool closes at 6 PM which is ridiculous. Again I want to say that everything was incredible at this hotel besides for the room accommodations. 1k on a two night stay that was the least bit relaxing while in the room. Well that doesn't do anything for me this time after spending approx. I had mentioned it to the gentlemen while checking out but his response was "we will have to put you in another room next time". Which we were looking forward to sleeping in. We stayed two nights and both nights my kids and myself were woken up at 10pm due to the noise and 7am as well. It was right next to the staffs cleaning area, the loading dock outside and the noise from the room above us was so loud we had to call security. ![]() The room was located at the very end of the Hibiscus tower. We don't typically spend this much on a hotel room when vacationing but wanted this to be special for our kids. The room itself was perfect but the location was very disappointing. Unfortunately the room was not very appealing. The property was incredible! From the staff to the valet option daily everything was great. If you don’t have kids, I think there are better options. But for our next staycation, I don’t see us returning. We enjoyed our stay, it was our anniversary and we just wanted to hang out and relax. Adults only pool was great, we didn’t end up staying at the water park because it was pretty packed. Bourbon Steak was very good, the service started out well but we had to wait a very long time for the dessert menu and then for our check. Great bathroom! The elevators are nasty and need to be cleaned up. The suite was nice, some of the furniture a little dinged up but nothing major. We had an issue that we wanted to talk to someone about but the line for the front desk/check in was out the front door, I’m not joking. Long lines all day to check in because people want to use the water park. I’ve never had to wait to check into a room like that before and we were surprised to learn that it’s a regular occurrence there. We had to wait almost an hour and a half to check into our suite, and we didn’t show up early. ![]() This place is nice but it’s not up to JW Marriott standards. ![]()
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